How to Refund a Buyer

On some occasions, you may need to refund your buyer if an issue occurs. Follow these steps to refund a buyer. 

  1. Log in to PayPal.
  2. Find the sale in your recent activity (‘Summary’ tab) and click on the ‘Payment from’ transaction.
  3. Scroll down on the transaction details page to view the following: Click’ Issue Refund’
  4. Issue the refund.

Once the refund is completed, listings sold with a connected PayPal account will automatically have the Craftrina fees refunded as shown by the “Partner Commission Reversal” in the transaction detail page.  

Please note that partial refunds sent from connected PayPal accounts will result in partial seller fees returned back to you as the seller. 

Learn more about PayPal Refunds

If you do not have the required funds in your PayPal balance, you should add them by initiating a transfer from a confirmed bank account. 

If you are unable to complete the refund due to a payment hold, please contact PayPal  to request assistance in the refund process.

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