Is Craftrina Legit?
We’re so glad you asked! Well, of course, we are!
Craftrina offers a MONEY BACK GUARANTEE for both buyers and sellers
*Please note that any issues must be reported to Craftrina within 90 days from the date of sale in order to remain eligible for protection.
Buyer Protection ensures that your purchase is covered if problems should arise, such as:
- You don’t receive the item.
- The item you receive is significantly not as described.
Seller Protection ensures that your sale is covered if problems should arise, such as:
- The buyer reports not receiving the item you shipped.
- The buyer reports receiving an item that is different from what you described; however, you properly described the item.
- The buyer claims their money back after receiving the item you sent (charge-back).
How it Works:
In order to be eligible for Seller Protection, all sellers MUST ship to a confirmed address with tracking information. Sellers must also purchase signature confirmation if the full amount of the payment (including shipping and taxes) is $750 USD or more. Please make sure to enter the tracking information into the PayPal transaction details as well. When applicable, PayPal’s Protection Program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, as long as you provide compelling evidence that supports your claim.
*Photographic evidence, tracking information, and written statements may be required in order to file your case.
In the rare instance that a PayPal claim with compelling evidence is decided unfairly, you cancontact our support team for assistance in appealing the outcome.
Please note that in-person meetups are ineligible for buyer and seller protection. If you make a sale or purchase on Craftrina, the item must be shipped with tracking information in order to remain protected.
Zero-Tolerance Fraud Policy
Craftrina takes fraudulant activity very seriously. In order to keep the community safe for all Craftrina users, the Craftrina team constantly monitors the marketplace for fraudulent items and dishonest buyers/sellers. Our Zero-Tolerance Policy means that anyone posting none handmade goods, posting items they do not own, or engaging in any other duplicitous behavior will be immediately banned from Craftrina. Please exercise good judgment when using the Craftrina marketplace.
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